24/7 Support


Business travel centered
around you

As a leader in corporate travel, we’re committed to meeting the needs of you and your travelers. We’re available 24 hours a day, 7 days a week with both live agent support and online portals. With 16 support centers in key business hubs worldwide, we’re ready to assist wherever your travels take you. And our 12 specialized service desks — the most in the industry — are here to support all of your travelers’ needs. Experience what it’s like to have an unparalleled level of support for you and your travelers.

Executive Connections Desk
Our Executive Connections Desk (ECD) offers an unmatched level of service to our corporate customers in the U.S. and Canada. Simply give ECD your corporate identifier or CART number to be assigned our highest call priority, giving you the fastest resolution.

Double Suite Services
Your travel agency professional can log in to SalesLink and select one of our Double Suite Services to assist your corporate travelers when their flights are impacted by irregular operations, schedule changes or to remove their checked-in status when further servicing is required.

Our industry-leading online service portal provides fast and easy self-service options. Real-time reporting is also available to corporate travel departments to track approved service requests. Corporate travel managers accessing the portal can request Preferred seats, sales upgrades and complimentary upgrade listings for their travelers, eliminating the need to contact their travel agency or American Sales Support.

Preferred seat access
As a corporate customer, you and your travelers enjoy complimentary access to Preferred seats designated for loyalty status travelers. Contact us today for more information.