Alison Taylor, Chief Customer Officer for American, provides an update on how we are upgrading our Clean Commitment. In the video, Alison discusses our efforts to seek accreditation for our cleaning and disinfecting protocols and shares more on upcoming efforts to care for travelers through every touch point.
In July, American announced it would only allow exemptions for customers under 2 years old. The airline requires all other customers to wear a face covering from the time they enter the airport where their trip begins until they leave the airport where their trip ends. In August, the airline announced additional requirements for the types of permitted face coverings.