COVID-19

Your safety and well-being is our top priority

Travel Tips


Stay home if sick
Both customers and team members play a role in helping protect one another. Stay home and rest if not feeling well or have been exposed to COVID-19.

Bring a face covering
It's required while flying on us, except for children under 2 years old. You're also required to wear one in the airport where your trip begins, where it ends and where you connect.

Carry hand sanitizer
The TSA now allows customers to bring up to 12 ounces of hand sanitizer in their carry-on bag.

Download the American app
Limit physical interactions and stay informed by using the app to check in, prepay for bags, get your boarding pass and watch free entertainment onboard.

Eat before traveling
Onboard food service has been modified and some airport restaurants may still be closed.

Review travel restrictions
Check the CDC’s Travel Advisories to learn what policies are in effect before traveling.

Flight options
As more people get back to traveling and loads are higher, we’re deploying new tools to notify customers and allow them to move to more open flights when available, all without incurring any cost.

AT THE AIRPORT —

All areas


  • More frequent cleaning of kiosks, ticket counters, passenger service counters and baggage service offices is occurring.
  • Face coverings are required for all team members and travelers in the airport – where your trip begins, where it ends and where you connect.
  • Physical distancing is being encouraged throughout the airport.

AT THE AIRPORT —

Ticket counter


  • Installing commercial-grade plexiglass shields at ticket counters.
  • Some computers and kiosks at ticket counters have been turned off to create more space between customers.
  • Agents are being staffed at alternating work stations to enable physical distancing.
  • Select U.S. travelers can scan their boarding pass at the kiosk to automatically print bag tags.
  • Adding PURELL® Advanced Hand Sanitizer dispensers before security areas in select locations.
  • Face coverings are required for all team members and travelers in the airport – where your trip begins, where it ends and where you connect.

AT THE AIRPORT —

Security


  • We’re working closely with airport authorities and government agencies to carry out our own extensive protocol for cleaning customer and team member areas.
  • Hand sanitizer dispensers are being added before security areas in select locations.
  • Face coverings are required for all team members and travelers in the airport – where your trip begins, where it ends and where you connect.

AT THE AIRPORT—

Lounges


  • Admirals Club lounges will begin reopening in phases, starting June 22, after making improvements to adapt the clubs and product offerings to reinforce the well-being of customers and everyone who works in the clubs.
  • Cleaning and sanitizing all areas of the club and installing hand sanitizer stations.
  • Adding PURELL® Advanced Hand Sanitizer dispensers in key locations.
  • Show your card or scan your boarding pass to enter. Foot-operated devices are being installed on restroom doors in some clubs.
  • Seeking GBAC STAR Accreditation from the Global Biorisk Advisory Council to ensure we have the proper procedures to respond to biological threats like COVID-19.
  • Installing commercial-grade shields at reception and service desks.
  • Reintroducing signature menu items in select Admirals Club lounges.
  • Signs and floor decals to encourage spacing at the check-in desk and flexible seating to allow social distancing.
  • A face covering is required while you’re in the club, but you can remove it to eat or drink.
  • Changes at clubs and lounges »

AT THE AIRPORT —

Gates and boarding areas


  • Adding PURELL® Advanced Hand Sanitizer dispensers in key locations after security.
  • We’re encouraging physical distancing at the gate and while boarding the plane.
  • Commercial-grade plexiglass shields are being installed at boarding gates and service desks.
  • Gate and seating areas are being cleaned and sanitized more frequently.
  • To limit physical interactions, customers can scan their mobile or printed boarding pass themselves.
  • A face covering is required in the airport and while flying on American, except for children under 2 years old.


ONBOARD OUR AIRCRAFT —

Pre-flight


Sustained surface protection

Starting to treat our planes with SurfaceWise®2, a breakthrough coating that provides enhanced protection by sustained killing of 99.9% of viruses, including coronaviruses, on surfaces. We’ll be rolling out the treatment across our fleet in the coming months.

  • Expanded use of an EPA-approved disinfectant.
  • Similar to hospital standards, HEPA filters on all mainline aircraft and most regional jets refresh the cabin air every two to four minutes.
  • Tray tables, seatbelt buckles, armrests, window shades, seatback screens, and doors and overhead bin handles are being deep cleaned.
  • Wipes or gels will be available on most international flights and some domestic flights over 900 miles.
  • Seeking GBAC STAR Accreditation from the Global Biorisk Advisory Council to ensure we have the proper procedures to respond to biological threats like COVID-19.

ONBOARD OUR AIRCRAFT —

Onboard seating


  • Once boarding is complete, taking in consideration any aircraft weight or balance restrictions, customers can move to another seat within their ticketed cabin subject to availability.

ONBOARD OUR AIRCRAFT —

Inflight


  • Hand sanitizing wipes or gels will be available on most international flights and some domestic flights over 900 miles. Customers are also welcome to bring up to a 12-ounce bottle of sanitizer in their carry-on.
  • For everyone’s well-being, customers and team members are required to wear a face covering during flight, but it can be removed to eat or drink. Limited exceptions will be made; we ask everyone to please be respectful of fellow travelers.
  • Food and drink service in the Main Cabin are limited. On some longer flights, snack bags will be available at boarding. Customers are also welcome to bring their own snacks and drinks to enjoy during flight.
  • We've implemented additional cleaning and sanitation procedures in catering kitchens including additional sanitation of food prep areas, carts, and catering vehicles.
  • For your well-being and those seated near you, a face covering is required during flight but you can remove it to eat or drink.


RESOURCES —

For additional information


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