American Airlines Retailing

Inspiring the future of airline retailing through modern and tailored experiences

American Airlines leads the travel industry with a customer-centric focus through modern retailing offers and seamless experiences.

In the past, customers who booked travel through third-party distribution partners may have had subpar booking and travel management experiences with limited access to fares and packages.

Today, American’s journey to modern retailing gives customers access to Enhanced offers content and functionality enabled by New Distribution Capability (NDC). These enhancements simplify the customer experience by enabling us to distribute products in new ways and provide more relevant, tailored offers to our customers. The International Air Transportation Association (IATA) designated American Airlines with Airline Retailing Maturity (ARM) status based on our retailing capabilities, partnerships development and value capture.

 

Modern retailing benefits for agency and corporate partners


  • Access to all of American’s available third-party public content
  • Improved shopping and booking experiences
  • Rich content merchandizing
  • Centralized access to American's comprehensive seat map and other ancillary products
  • Relevant shopping results tailored to AAdvantage® membership benefits
  • Enhanced functionalities and servicing features

 

Enhanced content

Connection & implementation options

 

Agency connection & implementation options


American has worked closely with major technology partners to provide you access to our modern retailing ecosystem. We are committed to delivering modern retailing experiences to elevate your travel journey.

This is how you can get connected:


Via GDS/NDC Aggregator

IG-aggregate5

NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDS), Travel Management Companies (TMC) or Online Booking Tools (OBT) specializing in NDC integrations with American and other airlines.

Recommended for travel agencies, preferring an off-the-shelf solution that doesn't require IT resource deployment for integration.

GDS/NDC aggregator tickets are issued on neutral ticket stock.

View our approved technology partners.


Via Travel Agency Direct Connect

IG-directConnect4

Travel Agency Direct Connect allows agencies to connect directly to our API. This connection type requires an ARC/IATA accredited agency for ticketing.

Recommended for large travel agencies, Travel Management Companies (TMC) and technology providers with IT resources available to complete integration and preferring to manage the technology.

Travel Agency Direct Connect tickets are issued on neutral ticket stock.

Integration projects are expected to take between 3-6 months to complete but may vary depending on business needs.

Our dedicated team offers project roadmap and production support as well as assistance for other integration queries and needs.

Please fill out our contact form to get started.

 

Corporate connection & implementation options


American has worked closely with major technology partners to provide you access to our modern retailing ecosystem. We are committed to delivering modern retailing experiences to elevate your travel journey.

This is how you can get connected:


Via GDS/NDC Aggregator

IG-aggregate4

NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDS), Travel Management Companies (TMC) or Online Booking Tools (OBT) specializing in NDC integrations with American and other airlines.

Recommended for corporations utilizing a travel agency and preferring an off-the-shelf solution that doesn’t require IT resource deployment for integration.

GDS/NDC aggregator tickets are issued on neutral ticket stock.

View American’s approved technology partners »


Via Direct Booking

IG-directBooking4

Direct Booking is the fastest solution, enabling access to NDC content for corporations or small-medium-sized businesses.

Implementation is not required; however, NDC-enabled booking tool adoption may be necessary.

Direct Booking tickets are issued on American Airlines ticket stock and American will become the Agency of Record for all ticketing and servicing inquiries.

 

American's NDC API Features


American's NDC API Functionality Frequently used functionalities
Shopping

Shop for fares such as one-way, round trip, multi-city and stopover

Up to 9 passengers are supported with multiple passenger types

Shop for all fares in a particular cabin including all branded fares and ancillaries
Shop for public and private fares (including corporate fares)
Ability to search with +/- 3-day window

Search responses will include loyalty recognition, interline fares, mini fare rules

Ticketing time limit applies based on fare rules

Pricing and Upsell Ability to price upsell offers (e.g., from the lowest fare brand to a higher fare brand)
Create and Display Create new orders and display orders
Fulfillment Defer payment up to ticketing time limit
Ability to ticket the order immediately
Payment Accept form of payment such as cash, credit cards (American Express/Optima, Debit Card with Credit Card Logo, Diners Club, Discover Card, JCB, Mastercard, UATP, VISA)
Ability to use multiple forms of payment (e.g., cash payment on a fare and credit card payment on an ancillary)
3D Secure (3DS) supported
Settlement / Reporting ARC/BSP settlement and reporting supported in major Points of Sale (PoS)
Seats Loyalty recognition for American’s AAdvantage® program and partner loyalty programs
Paid* and free seat selection (pre and post booking)
Ancillaries Day of departure upgrades*
Confirmed Flight Change on day of departure*
Pre-ordered meals including dietary requests*
Carbon offsets via Cool Effect®
Purchase paid seats*
* Applicable on American Airlines operated flights
American's NDC API Functionality – Servicing Frequently used servicing functionalities GDS EDIFACT American's NDC API
Servicing
Order cancellations
Ability to cancel an Order (PNR)
Cancel Order (PNR) prior to document issuance
Void and cancel an Order (PNR) after document issuance
Refund and cancel an Order (PNR) after document issuance
Servicing
Miscellaneous
Add or update passenger details in an Order (email, phone, corporate identifier, loyalty number)
Ability to divide Order (split PNR)
Paid and free seat selection, recognition of loyalty status (pre and post air segment document issuance)* Only free seat selection available
PNR Queues are supported
Add SSRs (wheelchairs, special meals, etc.)
Servicing
Exchanges
Change of itinerary in an existing Order
Change of itinerary for a new Order using Flight Credits (using unused or partially used tickets)
Even exchange
Exchange with a additional collection
Exchange resulting in a residual value
Exchange an EDIFACT issued ticket for an NDC Order
Exchange an NDC Order to an EDIFACT issued ticket
Servicing
Schedule Changes
Agent to receive Schedule Change notifications in real-time. Orders will be automatically updated N/A
Ability to apply Schedule Change (SKCHG) waiver
* Applicable on American Airlines operated flights.
Applicable on American Airlines operated flights; availability on partner flights is dependent on the functionality developed by that carrier.

 

American's NDC connection approved technology partners

Please contact the technology partner directly if you are interested in their offerings


Provider Contact Regions supported API version Functionalities
Aaron Group

aarongroup.net

Ondrej Volrab
volrab@aarongroup.net

East, Central, Northern and Southern Europe NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  OrderCreate  Order Change: Passenger Details  Order Change Notification (OCN)
AirGateway

airgateway.com

Jorge Diaz
operations@airgateway.com

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  ServiceList  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
Amadeus

amadeus.com/en/topic/ndc-new-distribution-capability

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
Argo

useargo.com

Alexandre Cordeiro
Alexandre.Cordeiro@useargo.com

Brazil and Latin America Baseline API FareSearch  FlightPrice  SeatAvailability  PNRCreate  TKTIssue  Queues
Argo

atriis.com

Uri Sheinkman
support@atriis.zendesk.com

Global Baseline API FareSearch  FlightPrice  SeatAvailability  PNRCreate  PNRChange  TKTIssue  FlightPrice (Reshop)  PNRCancel  PNRRetrieve  Queues
ClarityTTS

claritytts.com

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
Duffel

duffel.com

hello@duffelhq.com

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
EasyLinkz Limited

easylinkz.com

super@easylinkz.com

Global NDC API 17.2 AirShopping  OfferPrice  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
Lleego

lleego.com

Aurelio Oliva
support@lleego.com

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
Marco Polo Technology Co., Ltd - PKFARE

pkfare.com

Mainland China, Hong Kong, Macao, Taiwan, Asia Pacific, North America and Middle East NDC API 17.2 AirShopping  OfferPrice  OrderCreate  OrderChange: Issue Air Segment and/or ancillary documents  OrderRetrieve
Reserve

reserve.com.br

Tiago Quintanilha
Tiago.Quintanilha@reserve.com.br

Global Baseline API FareSearch  FlightPrice  SeatAvailability  PNRCreate  PNRChange  TKTIssue  FlightPrice (Reshop)  PNRCancel  PNRRetrieve  Queues
Sabre

Coming soon in 2Q2023.

     
Skywide Network Technology Limited

skywide.tech

Christopher Cheng
chris@skywide.tech

Asia Baseline API FareSearch  FlightPrice  SeatAvailability  PNRCreate  TKTIssue  PNRCancel  Queues
Spotnana

spotnana.com

hello@spotnana.com

Spotnana's Technology as a Service offering is supported in the following regions: US, Canada, UK and Europe NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  ServiceList  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
Spotnana

thomalex.com

info@thomalex.com

Global NDC API 17.2 AirShopping  OfferPrice  OrderCreate  Order Change Notification (OCN) SeatAvailability  OrderCancel 
TPConnects

tpconnects.com

Maeneth Vergara
maeneth@tpconnects.com

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  ServiceList  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
Travelfusion Ltd.

travelfusion.com

accounts@travelfusion.com

Global NDC API 17.2 AirShopping  OfferPrice SeatAvailability  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
Travelport

travelport.com/theme/ndc

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  ServiceList  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
TravelSky

中国民航信息集团 (travelsky.cn)

aggskysupport@travelsky.com

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
TripStack

tripstack.com

sales@tripstack.com

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
TWAI LLC

twai.com

N/A NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  OrderCreate  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderRetrieve
Verteil Technologies Private Ltd

verteil.com

Jerrin Jos
jerrin.jos@verteil.com

India, Japan, Asia-Pacific and EMEA NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  ServiceList  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)
Wooba Sistemas De Informatica LTDA

wooba.tur.br

Rafael Vieira
rafael@wooba.com.br

Brazil, Latin America and Europe Baseline API FareSearch  FlightPrice  PNRCreate  PNRChange  TKTIssue  FlightPrice (Reshop)  PNRCancel  PNRRetrieve  Queues
Ypsilon.net AG

ypsilon.net

farelogix@ypsilon.net

Global NDC API 17.2 AirShopping  OfferPrice  SeatAvailability  OrderCreate  Order Change: Passenger Details  OrderChange: Issue Air Segment and/or ancillary documents  OrderReshop  OrderCancel  OrderRetrieve  Order Change Notification (OCN)

 

Frequently asked questions

Implementation

1Does an agency need a development team to use NDC?
While agencies have the option to develop an NDC connection using in-house resources, they can also connect through third-party technology companies that specialize in building connections on behalf of travel agency clients.
2Is production support provided?
Yes, production support is provided by American Airlines Monday - Friday during business hours and 24 hours / 7 days a week through Acceyla.
3Does American have any integration requirements?
Yes. Schemas: PADIS Publication 17.2. Capabilities: Shop, book, ticket, and service NDC content. Code to and sell paid seats. Display, sell, and service content via NDC, paralleling non-NDC content sources.

Functionality

1What types of itineraries can be booked?
American’s NDC supports both simple and complex itineraries including one-way, roundtrip, Multi City/open jaw, codeshare, and interline (for carriers that have activated American’s NDC solution, including nearly all oneworld® carriers).
2What currencies are supported?
American’s NDC supports all major currencies and Points-of-Sale. If a particular currency is not supported, the default is USD.
3Is post-servicing supported?
Yes. Please see the Servicing Functionality table in the Agency Resources section on this page.
4Can Name Changes be performed?
Yes, Name Changes are supported any time prior to ticket issuance or 24 hours prior to flight departure for ticketed PNRs.
5Are commissions supported?
Yes, commissions are supported.
6Are group bookings supported?
The creation of group PNRs is not supported.
7Is flexible date shopping supported?
Yes, the ability to shop +/- 3 days is supported.
8Are frequent flyer numbers supported?
Yes, frequent flyer numbers are supported.
9How do Schedule Change notifications and re-accommodation work?
American’s NDC solution was designed for the complex travel agency use case in mind, and has 899 queues available for use, 100 of which are dedicated to airline change notifications including Schedule Changes and re-accommodation.
10Are codeshare flight offered via American’s NDC connection?
Yes, codeshare flights are available.
11Are interline flights offered via American’s NDC connection?
Yes, American offers interline flights for all carriers. American has a limitation on prime interline flight offerings as we are dependent on other carrier’s development timelines. The table below outlines the carriers that American can offer prime interline flights for via NDC:
Airline Interline
AccesRail and Partner RailwaysYes
Air FranceYes
Austrian AirlinesYes
British AirwaysYes
Brussels AirlinesYes
Cathay Pacific AirwaysYes
Delta Air LinesYes
Ethiopian AirlinesYes
FinnairYes
IberiaYes
Japan AirlinesYes
KLMYes
LufthansaYes
Qantas AirwaysYes
Qatar AirwaysYes
Swiss International Air LinesYes
United AirlinesYes
WestJetYes
12What are the ARC and/or BSP guidelines?

ARC: Void must be performed by 11:59 p.m. local time one business day following the date of issue. If a transaction is issued on a Friday, Saturday or Sunday, it must be voided by 11:59 p.m. local time on Monday, unless this date is a holiday, void has to be performed by 11:59 p.m. local time on Tuesday.

BSP: Void must be performed by 11:59 p.m. local time on the same date of issuance.

 

Contact us

If you have additional questions or would like to request access to American’s NDC connection, please submit the form below.

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