American Airlines Retailing

Inspiring the future of airline retailing through modern and tailored experiences


American Airlines leads the travel industry with a customer-centric focus through modern retailing offers and seamless experiences.

In the past, customers who booked travel through third-party distribution partners may have had subpar booking and travel management experiences with limited access to fares and packages.

Today, American’s journey to modern retailing gives customers access to Enhanced content and functionality enabled by New Distribution Capability (NDC). These enhancements simplify the customer experience by enabling us to distribute products in new ways and provide more relevant, tailored offers to our customers. The International Air Transportation Association (IATA) designated American Airlines with Airline Retailing Maturity (ARM) status based on our retailing capabilities, partnerships development and value capture.

traveler waving helloPreferred travel agencies


All agencies on a 2024 contracted incentivie agreement issued by American are eligible to qualify into the preferred agency program at American's sole discretion.

Learn about program and qualification criteria »

 

Working together with our industry partners

  • Amadeus quote

 

Modern retailing benefits for travel agency and corporate partners


  • Access to American’s best available third-party public channel content
  • Improved shopping and booking experiences
  • Rich content merchandizing
  • Centralized access to American's comprehensive seat map and other ancillary products
  • Relevant shopping results tailored to AAdvantage® membership benefits
  • Advanced functionalities and servicing features

Enhanced content

Connection & implementation options

 

Travel agency connection & implementation options


American has worked closely with major technology partners to provide you access to our modern retailing ecosystem. We're committed to delivering modern retailing experiences to elevate your travel journey.

This is how you can get connected:


Via GDS/NDC Aggregator

IG-aggregate5

NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDSs), Travel Management Companies (TMCs) or Online Booking Tools (OBTs) specializing in NDC integrations with American and other airlines. Tickets issued via this connection option are issued on neutral ticket stock.

Recommended for travel agencies, preferring an off-the-shelf solution that doesn't require IT resource deployment for integration.

View our approved technology partners.


Via Travel Agency Direct Connect

IG-directConnect4

Travel Agency Direct Connect allows travel agencies to connect directly to our API. This connection type requires an ARC/IATA accredited agency for ticketing and these tickets are issued on neutral ticket stock.

Recommended for large travel agencies, TMCs and technology providers with IT resources available to complete integration and preferring to manage the technology. Integration projects are expected to take between 3-6 months to complete, but may vary depending on business needs.

Our dedicated team offers project roadmap and production support as well as assistance for other integration queries and needs.

Please fill out our contact form to get started.

 

Corporate connection & implementation options


American has worked closely with major technology partners to provide you access to our modern retailing ecosystem. We are committed to delivering modern retailing experiences to elevate your travel journey.

This is how you can get connected:


Via GDS/NDC Aggregator

IG-aggregate5b

NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDS), Travel Management Companies (TMC) or Online Booking Tools (OBT) specializing in NDC integrations with American and other airlines. Tickets issued via this connection option are issued on neutral ticket stock.

Recommended for corporations utilizing a travel agency and preferring an off-the-shelf solution that doesn’t require IT resource deployment for integration.

View American’s approved technology partners »


Via Direct Booking

IG-directBooking4b

Direct Booking is the fastest solution, enabling access to NDC content for corporations or small-medium-sized businesses.

Implementation is not required; however, NDC-enabled booking tool adoption may be necessary.

Direct Booking tickets are issued on American Airlines ticket stock and American will become the Agency of Record for all ticketing and servicing inquiries.

 

American's NDC API Features


American's NDC API Functionality Frequently used functionalities
Shopping

Shop for fares such as one-way, round trip, multi-city and stopover

Up to 9 passengers are supported with multiple passenger types

Shop for all fares in a particular cabin including all branded fares and ancillaries
Shop for public and private fares (including corporate fares)
Ability to search with +/- 3-day window

Search responses will include loyalty recognition, interline fares, mini fare rules

Ticketing time limit applies based on fare rules

Pricing and Upsell Ability to price upsell offers (e.g., from the lowest fare brand to a higher fare brand)
Create and Display Create new orders and display orders
Fulfillment Defer payment up to ticketing time limit
Ability to ticket the order immediately
Payment Accept form of payment such as cash, credit cards (American Express/Optima, Debit Card with Credit Card Logo, Diners Club, Discover Card, JCB, Mastercard, UATP, VISA)
Ability to use multiple forms of payment (e.g., cash payment on a fare and credit card payment on an ancillary)
3D Secure (3DS) supported
Settlement / Reporting ARC/BSP settlement and reporting supported in major Points-of-Sale (PoS)
Seats Loyalty recognition for American’s AAdvantage® program and partner loyalty programs
Paid* and free seat selection (pre and post booking)
Ancillaries Day of departure upgrades*
Confirmed Flight Change on day of departure*
Pre-ordered meals including dietary requests*
Carbon offsets via Cool Effect®
Purchase paid seats*
Miscellaneous Automated Upfront Commissions available via AirShopping, OfferPriceRS & OrderViewRS by journey
* Applicable on American Airlines operated flights.
Applicable to Travel Agencies on a select programs with American Airlines
American's NDC API Functionality – Servicing Frequently used servicing functionalities GDS EDIFACT American's NDC API
Servicing
Order cancellations
Ability to cancel an Order (PNR)
Cancel Order (PNR) prior to document issuance
Void and cancel an Order (PNR) after document issuance
Refund and cancel an Order (PNR) after document issuance
Servicing
Miscellaneous
Add or update passenger details in an Order (email, phone, corporate identifier, loyalty number)
Ability to divide Order (split PNR)
Paid and free seat selection, recognition of loyalty status (pre and post air segment document issuance)* Only free seat selection available
PNR Queues are supported
Add SSRs (wheelchairs, special meals, etc.)
Servicing
Exchanges
Change of itinerary in an existing Order
Change of itinerary for a new Order using Flight Credits (using unused or partially used tickets)
Even exchange
Exchange with a additional collection
Exchange resulting in a residual value
Exchange an EDIFACT issued ticket for an NDC Order
Exchange an NDC Order to an EDIFACT issued ticket
Ability to apply Name Change waiver
Dynamically apply a Travel Notice waiver without travel retailer input
Servicing
Schedule Changes
Travel seller to receive Schedule Change Notifications in real-time. Orders will be automatically updated N/A
Ability to apply Schedule Change (SKCHG) waiver
* Applicable on American Airlines operated flights.
Applicable on American Airlines operated flights; availability on partner flights is dependent on the functionality developed by that carrier.
Availability dependent on GDS partner.

 

American's NDC connection approved technology partners

Please contact the technology partner directly if you are interested in their offerings.


Please see our partner functionality comparison chart to compare the functionality that each partner has developed.
Provider Contact Regions supported
Aaron Group

aarongroup.net

Ondrej Volrab
volrab@aarongroup.net

East, Central, Northern and Southern Europe
AirGateway

airgateway.com

Jorge Diaz
operations@airgateway.com

Global
Amadeus

amadeus.com/en/topic/ndc-new-distribution-capability

Global
Argo

useargo.com

Produtos@useargo.com

Brazil, Latin America
Atriis

atriis.com

support@atriis.zendesk.com

Global
ClarityTTS

claritytts.com

Global
Duffel

duffel.com

hello@duffelhq.com

Global
EasyLinkz Limited

easylinkz.com/en

super@easylinkz.com

Global
Farenexus

farenexus.com

Farenexus sales
sales@farenexus.com

Global
Lleego

lleego.com

Aurelio Oliva
support@lleego.com

Global
Mystifly

mystifly.com

ndc@mystifly.com

Global
Netviax

Ximena Rivas
ximena.rivas@netviax.com

Alejandro Acosta
alejandro.acosta@netviax.com

Global
Marco Polo Technology Co., Ltd - PKFARE

pkfare.com

Mainland China, Hong Kong, Macao, Taiwan, Asia Pacific, North America, Middle East
Reserve

reserve.com.br

Tiago Quintanilha
Tiago.Quintanilha@reserve.com.br

Global
Sabre

sabre.com/insights/ndc/

Global
Skywide Network Technology Limited

skywide.tech

Christopher Cheng
chris@skywide.tech

Asia
Spotnana

spotnana.com

hello@spotnana.com

Global
Thomalex

thomalex.com

info@thomalex.com

Global
TPConnects

tpconnects.com

Maeneth Vergara
maeneth@tpconnects.com

Global
Travelfusion Ltd.

corporate.travelfusion.com

accounts@travelfusion.com

Global
Travelport

travelport.com/theme/ndc

Global
TravelSky

中国民航信息集团 (travelsky.cn)

aggskysupport@travelsky.com

Global
TripStack

tripstack.com

sales@tripstack.com

Global
TWAI LLC

twai.com

N/A
Verteil Technologies Private Ltd

verteil.com

Jerrin Jos
jerrin.jos@verteil.com

India, Japan, Asia Pacific, EMEA
Wooba Sistemas De Informatica LTDA

wooba.tur.br

airlines@wooba.com.br

Brazil, Latin America, North America, Europe
Ypsilon.net AG

ypsilon.net

farelogix@ypsilon.net

Global

 

Interested in learning more?

 

Have questions? Please review our frequently asked questions