American Airlines Retailing
Inspiring the future of airline retailing through modern and tailored experiences
American Airlines leads the travel industry with a customer-centric focus through modern retailing offers and seamless experiences.
In the past, customers who booked travel through third-party distribution partners may have had subpar booking and travel management experiences with limited access to fares and packages.
Today, American’s journey to modern retailing gives customers access to Enhanced offers content and functionality enabled by New Distribution Capability (NDC). These enhancements simplify the customer experience by enabling us to distribute products in new ways and provide more relevant, tailored offers to our customers. The International Air Transportation Association (IATA) designated American Airlines with Airline Retailing Maturity (ARM) status based on our retailing capabilities, partnerships development and value capture.
Modern retailing benefits for agency and corporate partners
- Access to all of American’s available third-party public content
- Improved shopping and booking experiences
- Rich content merchandizing
- Centralized access to American's comprehensive seat map and other ancillary products
- Relevant shopping results tailored to AAdvantage® membership benefits
- Enhanced functionalities and servicing features
Enhanced content
Connection & implementation options
Agency connection & implementation options
American has worked closely with major technology partners to provide you access to our modern retailing ecosystem. We are committed to delivering modern retailing experiences to elevate your travel journey.
This is how you can get connected:
Via GDS/NDC Aggregator
NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDS), Travel Management Companies (TMC) or Online Booking Tools (OBT) specializing in NDC integrations with American and other airlines.
Recommended for travel agencies, preferring an off-the-shelf solution that doesn't require IT resource deployment for integration.
GDS/NDC aggregator tickets are issued on neutral ticket stock.
View our approved technology partners.
Via Travel Agency Direct Connect
Travel Agency Direct Connect allows agencies to connect directly to our API. This connection type requires an ARC/IATA accredited agency for ticketing.
Recommended for large travel agencies, Travel Management Companies (TMC) and technology providers with IT resources available to complete integration and preferring to manage the technology.
Travel Agency Direct Connect tickets are issued on neutral ticket stock.
Integration projects are expected to take between 3-6 months to complete but may vary depending on business needs.
Our dedicated team offers project roadmap and production support as well as assistance for other integration queries and needs.
Please fill out our contact form to get started.
Corporate connection & implementation options
American has worked closely with major technology partners to provide you access to our modern retailing ecosystem. We are committed to delivering modern retailing experiences to elevate your travel journey.
This is how you can get connected:
Via GDS/NDC Aggregator
NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDS), Travel Management Companies (TMC) or Online Booking Tools (OBT) specializing in NDC integrations with American and other airlines.
Recommended for corporations utilizing a travel agency and preferring an off-the-shelf solution that doesn’t require IT resource deployment for integration.
GDS/NDC aggregator tickets are issued on neutral ticket stock.
View American’s approved technology partners »
Via Direct Booking
Direct Booking is the fastest solution, enabling access to NDC content for corporations or small-medium-sized businesses.
Implementation is not required; however, NDC-enabled booking tool adoption may be necessary.
Direct Booking tickets are issued on American Airlines ticket stock and American will become the Agency of Record for all ticketing and servicing inquiries.
American's NDC API Features
| American's NDC API Functionality | Frequently used functionalities |
|---|---|
| Shopping | Shop for fares such as one-way, round trip, multi-city and stopover Up to 9 passengers are supported with multiple passenger types |
| Shop for all fares in a particular cabin including all branded fares and ancillaries | |
| Shop for public and private fares (including corporate fares) | |
| Ability to search with +/- 3-day window | |
Search responses will include loyalty recognition, interline fares, mini fare rules Ticketing time limit applies based on fare rules |
|
| Pricing and Upsell | Ability to price upsell offers (e.g., from the lowest fare brand to a higher fare brand) |
| Create and Display | Create new orders and display orders |
| Fulfillment | Defer payment up to ticketing time limit |
| Ability to ticket the order immediately | |
| Payment | Accept form of payment such as cash, credit cards (American Express/Optima, Debit Card with Credit Card Logo, Diners Club, Discover Card, JCB, Mastercard, UATP, VISA) |
| Ability to use multiple forms of payment (e.g., cash payment on a fare and credit card payment on an ancillary) | |
| 3D Secure (3DS) supported | |
| Settlement / Reporting | ARC/BSP settlement and reporting supported in major Points of Sale (PoS) |
| Seats | Loyalty recognition for American’s AAdvantage® program and partner loyalty programs |
| Paid* and free seat selection (pre and post booking) | |
| Ancillaries | Day of departure upgrades* |
| Confirmed Flight Change on day of departure* | |
| Pre-ordered meals including dietary requests* | |
| Carbon offsets via Cool Effect® | |
| Purchase paid seats* |
| American's NDC API Functionality – Servicing | Frequently used servicing functionalities | GDS EDIFACT | American's NDC API |
|---|---|---|---|
| Servicing – Order cancellations |
Ability to cancel an Order (PNR) | ||
| Cancel Order (PNR) prior to document issuance | |||
| Void and cancel an Order (PNR) after document issuance | |||
| Refund and cancel an Order (PNR) after document issuance | |||
| Servicing – Miscellaneous |
Add or update passenger details in an Order (email, phone, corporate identifier, loyalty number) | ||
| Ability to divide Order (split PNR) | |||
| Paid and free seat selection, recognition of loyalty status (pre and post air segment document issuance)* | Only free seat selection available | ||
| PNR Queues are supported† | |||
| Add SSRs (wheelchairs, special meals, etc.) | |||
| Servicing – Exchanges |
Change of itinerary in an existing Order | ||
| Change of itinerary for a new Order using Flight Credits (using unused or partially used tickets) | |||
| Even exchange | |||
| Exchange with a additional collection | |||
| Exchange resulting in a residual value | |||
| Exchange an EDIFACT issued ticket for an NDC Order | |||
| Exchange an NDC Order to an EDIFACT issued ticket | |||
| Servicing – Schedule Changes |
Agent to receive Schedule Change notifications in real-time. Orders will be automatically updated | N/A | |
| Ability to apply Schedule Change (SKCHG) waiver† |
† Applicable on American Airlines operated flights; availability on partner flights is dependent on the functionality developed by that carrier.
American's NDC connection approved technology partners
Please contact the technology partner directly if you are interested in their offerings
| Provider | Contact | Regions supported | API version | Functionalities |
|---|---|---|---|---|
 |
Ondrej Volrab |
East, Central, Northern and Southern Europe | NDC API 17.2 |
|
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Jorge Diaz |
Global | NDC API 17.2 |
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Global | NDC API 17.2 |
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Alexandre Cordeiro |
Brazil and Latin America | Baseline API |
|
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Uri Sheinkman |
Global | Baseline API |
|
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Global | NDC API 17.2 |
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Global | NDC API 17.2 |
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Global | NDC API 17.2 |
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Aurelio Oliva |
Global | NDC API 17.2 |
|
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Mainland China, Hong Kong, Macao, Taiwan, Asia Pacific, North America and Middle East | NDC API 17.2 |
|
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Tiago Quintanilha |
Global | Baseline API |
|
 |
Coming soon in 2Q2023. |
|||
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Christopher Cheng |
Asia | Baseline API |
|
 |
Spotnana's Technology as a Service offering is supported in the following regions: US, Canada, UK and Europe | NDC API 17.2 |
|
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Global | NDC API 17.2 |
|
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Maeneth Vergara |
Global | NDC API 17.2 |
|
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Global | NDC API 17.2 |
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Global | NDC API 17.2 |
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Global | NDC API 17.2 |
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Global | NDC API 17.2 |
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N/A | NDC API 17.2 |
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Jerrin Jos |
India, Japan, Asia-Pacific and EMEA | NDC API 17.2 |
|
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Rafael Vieira |
Brazil, Latin America and Europe | Baseline API |
|
 |
Global | NDC API 17.2 |
|
Frequently asked questions
Implementation
Functionality
| Airline | Interline |
|---|---|
| AccesRail and Partner Railways | Yes |
| Air France | Yes |
| Austrian Airlines | Yes |
| British Airways | Yes |
| Brussels Airlines | Yes |
| Cathay Pacific Airways | Yes |
| Delta Air Lines | Yes |
| Ethiopian Airlines | Yes |
| Finnair | Yes |
| Iberia | Yes |
| Japan Airlines | Yes |
| KLM | Yes |
| Lufthansa | Yes |
| Qantas Airways | Yes |
| Qatar Airways | Yes |
| Swiss International Air Lines | Yes |
| United Airlines | Yes |
| WestJet | Yes |
ARC: Void must be performed by 11:59 p.m. local time one business day following the date of issue. If a transaction is issued on a Friday, Saturday or Sunday, it must be voided by 11:59 p.m. local time on Monday, unless this date is a holiday, void has to be performed by 11:59 p.m. local time on Tuesday.
BSP: Void must be performed by 11:59 p.m. local time on the same date of issuance.
Contact us
If you have additional questions or would like to request access to American’s NDC connection, please submit the form below.
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