American Airlines Retailing

Inspiring the future of airline retailing through modern and tailored experiences

American Airlines leads the travel retail industry through a customer-centric focus on elevated offers and seamless experiences.

In the past, customers who booked travel through third-party distribution partners may have had subpar booking and travel management experiences with limited access to fares and packages.

Today, American’s journey to modern retailing gives customers access to enhanced content and functionality enabled by New Distribution Capability (NDC). These enhancements simplify the customer experience by designing exclusive offers and distributing products in a new way. The International Air Transportation Association (IATA) designated American Airlines with Airline Retailing Maturity (ARM) status based on our retailing capabilities, partnerships development and value capture.

 

Benefits


Our enhanced retail capabilities offer greater selections to our customers and exclusive access to our products and services. Our modern retailing experience provides a one-stop-shop within the customer’s preferred channel.

Enhanced offerings

  • Access our growing and diverse product suite with tailored offers, including but not limited to Main Select, Main Plus, and Flagship® Business Plus™, creating a seamless travel experience
  • Unlock access to Preferred and Paid seats via a comprehensive seat map within the customer’s channel of choice

Tailored content

  • Receive relevant shopping results tailored to AAdvantage® membership benefits

Streamlined agency processes

  • Collect upfront commissions automatically through NDC – coming soon for eligible travel sellers

 

Enhanced offerings


American continues to grow and develop our diverse product suite.

Our current retail offerings are available via our NDC connection and include:

Connection & implementation options

 

Agency connection & implementation options


American aims to provide the most comprehensive content available in all the channels where our customers shop.

How to take advantage of our enhanced content:


Via NDC Aggregator

IG-aggregate4

NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDS), Travel Management Companies (TMC) or Online Booking Tools (OBT) specializing in NDC integrations with American and other airlines.

Recommended for travel agencies, preferring an off-the-shelf solution that doesn't require IT resource deployment for integration.

View our approved technology partners.


Via Travel Agency Direct Connect

IG-directConnect4

Travel Agency Direct Connect allows agencies to connect directly to our API. This connection type requires an ARC/IATA accredited agency for ticketing.

Recommended for large travel agencies, Travel Management Companies (TMC) and technology providers with IT resources available to complete integration and preferring to manage the technology.

Integration projects are expected to take between 3-6 months to complete but may vary depending on business needs.

Our dedicated team offers project roadmap and production support as well as assistance for other integration queries and needs.

Please fill out our contact form to get started.

 

Corporate connection & implementation options


American’s goal is to have the best content available in all the channels that our customers decide to shop in.

How to take advantage of our enhanced content:


Via NDC Aggregator

IG-aggregate4

NDC Aggregators are third-party technology companies such as Global Distribution Systems (GDS), Travel Management Companies (TMC) or Online Booking Tools (OBT) specializing in NDC integrations with American and other airlines.

Recommended for corporations utilizing a travel agency and preferring an off-the-shelf solution that doesn’t require IT resource deployment for integration.

View American’s approved technology partners »


Via Direct Booking

IG-directBooking4

Direct Booking is the fastest solution, enabling access to NDC content for corporations or small-medium-sized businesses.

Implementation is not required; however, NDC-enabled booking tool adoption may be necessary.

American Airlines will become the Agency of Record for all ticketing and servicing inquiries.

 

Agency resources

American's NDC API Features


Servicing Functionality Guide
NDC features Frequently used Servicing functionalities GDS EDIFACT American's NDC API
Servicing
Order cancellations
Ability to cancel an Order (PNR)
Cancel Order (PNR) prior to document issuance
Void and cancel an Order (PNR) after document issuance
Refund and cancel an Order (PNR) after document issuance
Servicing
Miscellaneous
Add or update passenger details in an Order (email, phone, corporate identifier, loyalty number)
Ability to divide Order (split PNR)
Paid and Free Seat Selection, recognition of loyalty status (pre and post air segment document issuance) Only free seat selection available
PNR Queues are supported
Add SSRs (wheelchairs, special meals, etc.)
Servicing
Exchanges
Change of itinerary in an existing Order
Change of itinerary for a new Order using flight credits (using unused or partially used tickets)
Even exchange
Exchange with a additional collection
Exchange resulting in a residual value
Exchange an EDIFACT issued ticket for an NDC Order
Exchange an NDC Order to an EDIFACT issued ticket
Servicing
Schedule changes
Agent to receive Schedule Change notifications in real-time. Orders will be automatically updated N/A
Ability to apply Schedule Change (SKCHG) waiver

The servicing functionality listed in the table above only applicable American airlines operated flights

 

American's NDC connection approved technology partners

Please contact the technology partner directly if you are interested in their offerings


Aaron Group

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AirGateway

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Amadeus

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Argo

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atriis

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Clarity TTS

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Duffel

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EasyLinkzLimited

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Lleego

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NUUA

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PKFare

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Reserve

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Skywide

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Spotnana

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Thomalex

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TP Connects

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Travel Fusion

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Travel NDC

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Travelport

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TravelSky

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Tripstack

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TWAI

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Verteil

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Wooba

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Ypsilon

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Frequently asked questions

General

1What are the benefits of American’s NDC Program?
American’s NDC Program offers several benefits including a new financial incentive that will be available to travel agents participating in American’s NDC Incentive Program, which includes a content commitment and access to new content and functionality.
2What are American's NDC Program Expectations?
  • NDC provides better access to airlines' expanding product lines and improve the customer's travel experience
  • American shares best practices for selling American's fare and ancillary products as well as enhanced functionality
  • American expects that travel agencies will use NDC content to recommend American’s products/services and improve customer experience

Implementation

1Does an agency need a development team to use NDC?
While agencies have the option to develop an NDC connection using in-house resources, they can also connect through third-party technology companies that specialize in building connections on behalf of travel agency clients.
2Is production support provided?
Yes, production support is provided American Airlines Mon- Fri during business hours and 24/7 through Farelogix.
3Does American have any integration requirements?
Yes. Schemas: PADIS Publication 17.2. Capabilities: Shop, book, ticket, and service NDC content. Code to and sell paid seats. Display, sell, and service content via NDC, paralleling non-NDC content sources.

Functionality

1What types of itineraries can be booked?
American’s NDC supports both simple and complex itineraries including one-way, roundtrip, Multi City/open jaw, codeshare, and interline (for carriers that have activated American’s NDC solution, including nearly all oneworld carriers).
2What currencies are supported?
American’s NDC supports all major currencies and points of sale. If a particular currency is not supported, the default is USD.
3Is post-servicing supported?
Yes. Please see the servicing functionality table in the Agency Resources section on this page.
4Can name changes be performed?
Yes, name changes are supported any time prior to ticket issuance or 24 hours prior to flight departure for ticketed PNRs.
5Are commissions supported?
Yes, commissions are supported.
6Are group bookings supported?
The creation of group PNRs is not supported; however, a previously booked group PNR can be claimed and serviced.
7Is flexible date shopping supported?
Yes, the ability to shop +/- 3 days is supported.
8Are frequent flyer numbers supported?
Yes, frequent flyer numbers are supported.
9How do schedule change notifications and re-accommodation work?
American’s NDC solution was designed for the complex travel agency use case in mind, and has 899 queues available for use, 100 of which are dedicated to airline change notifications including schedule changes and re-accommodation.
10Are codeshare flight offerings available via American’s NDC?
American offers codeshare flight offerings for all carriers. American has a limitation on prime interline flight offerings as we are dependent on other carrier’s development timelines. The table below outlines the carriers that American can offer prime interline flights for via NDC:
Airline Interline
AYYes
BAYes
CXYes
IBYes
JLYes
QFYes
QRYes
9BYes
AFYes
DLYes
ETYes
KLYes
LHYes
LXYes
OSYes
SNYes
UAYes
WSYes

 

Contact us

If you have additional questions or would like to request access to American’s NDC connection, please submit the form below.

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